[wakebordlf]

Will Sprint Nextel customers notice any changes in their service or plans?
The company, which is going to market under the Sprint name, will offer its customers choice and flexibilty with products, services and pricing plans that appeal to every segment of the consumer and business population. Details of the new offers for customers with Sprint PCS or Nextel phones -- or both -- are available in our fact sheet by clicking here.


Will my walkie-talkie service work between Sprint (Ready Link) and Nextel (Direct Connect)?
For now, walkie-talkie service between Sprint PCS Ready Link and Nextel Walkie Talkie operate on two different networks and customers will not be able to push to talk with each other. We are currently working on a solution to allow customers to communicate instantly across the two networks.



If I want to switch my service between Sprint and Nextel will I be charged a penalty or fee?
Customers who would like to switch services between Nextel (iDEN) and Sprint PCS (CDMA), will not be charged an early termination, activation nor upgrade fee. A new contract will be required. Customers eligible for an upgrade discount will receive the discount when switching across networks. (Note: Customers who are switching to or from Sprint Affiliate or Nextel Partner coverage areas will be charged an early termination and activation fee.).


Will I be able to use my Mobile-to-Mobile minutes between Sprint and Nextel customers?
Mobile-to-Mobile service will now be available between Sprint PCS and Nextel phones for customers who have mobile-to-mobile service as part of their plan. (Note: This will not be applicable for customers in Nextel Partners coverage areas.)



How long can Nextel customers continue to use their phones?
The new Sprint will continue to provide the services enjoyed by millions of customers today on the Nextel National Network as well as the Nationwide Sprint PCS Network. This combined company is about customer choice and flexibility.
Nextel customers will continue to use the industry-leading one-of-a-kind walkie-talkie service on the Nextel National Network.
Sprint and Nextel use different wireless technologies today – Sprint uses CDMA, while Nextel uses iDEN. No customers will be forced to migrate from one network to the other, and Sprint will continue to support and invest in both networks (the Nationwide Sprint PCS Network and the Nextel National Network), with iDEN planned to be operational through at least 2010 and Nextel’s popular walkie-talkie services continuing to deliver.




How will the merger impact network service?
See question above, “How long can Nextel customers continue to use their phones?”



When will they convert to Nextel’s network?
See question above, “How long can Nextel customers continue to use their phones?”



Will rate plans change? If so, how?
Customers will not be required to change their service plans. Contracts will be honored under their current terms and conditions, and Sprint will continue to offer competitive voice and data plans for a variety of needs and budgets. For details about exciting new services, features and plans see our fact sheet.



Will customers have to buy a new phone?
No. The handsets customers have today or new handsets they may purchase will continue to operate seamlessly on both networks for years to come. That means that the customers can upgrade or add phones to their accounts with confidence.
No customers will be forced to migrate from one network to the other, and Sprint will continue to support and invest in both networks (the Nationwide Sprint PCS Network and the Nextel National Network), with iDEN planned to be operational through at least 2010 and Nextel’s popular walkie-talkie services continuing to deliver.




What will be the new phone number and e-mail address for customer care?
Customer Information and Contact Numbers are available at www.sprint.com. At this time, the care phone numbers and email address will not change. Customers can continue to contact Nextel customer care at 1-800-639-6111 and Sprint customer care at 1-888-211-4727.



Will the new stores sell both products? If so, when?
Changes to some Sprint and Nextel stores will begin right away, with 1,600 stores changing their look and features by September 2 and more stores changing in the coming months. RadioShack will begin offering Nextel products, with availability at as many as 1,500 RadioShack locations by October. For more details about our retail plans see our retail fact sheet.


How long will the stores remain open?
Sprint and Nextel retail stores and locations are being evaluated with an eye toward establishing the best possible customer experience, as well as having the greatest opportunity to reach more customers. It is too soon to discuss any specifics.



Will RadioShack stores carry Nextel products?
RadioShack expects to carry Nextel products, with availabilty at as many as 1,500 RadioShack locations by October. This was made possible through an agreement reached during July 2005 between Sprint and RadioShack, making Sprint a long-term wireless provider for RadioShack in its stores nationwide. The new 11-year agreement builds upon an existing, almost 10-year agreement that Sprint and RadioShack have.



How long will the old company websites be up and functioning?
The sites will be merged in phases, lasting well into 2006. The key goal is to provide easy-to-navigate and easy-to-understand web access to information about the new company and its products and services, and the ability to manage accounts and purchase online. With that in mind, both the Sprint and Nextel sites have highly visible “Contact Us” sections with information on how customers can ask questions and get additional information. The “About Sprint” section, which includes the newsroom, investor, analyst, corporate governance and other sites, contains updated content representing the merged company.

All info gathered from Sprint Nextel

[NASCAR14FAN]

Originally Posted by wakebordlf

Will Sprint Nextel customers notice any changes in their service or plans?
The company, which is going to market under the Sprint name, will offer its customers choice and flexibilty with products, services and pricing plans that appeal to every segment of the consumer and business population. Details of the new offers for customers with Sprint PCS or Nextel phones -- or both -- are available in our fact sheet by clicking here.


Will my walkie-talkie service work between Sprint (Ready Link) and Nextel (Direct Connect)?
For now, walkie-talkie service between Sprint PCS Ready Link and Nextel Walkie Talkie operate on two different networks and customers will not be able to push to talk with each other. We are currently working on a solution to allow customers to communicate instantly across the two networks.



If I want to switch my service between Sprint and Nextel will I be charged a penalty or fee?
Customers who would like to switch services between Nextel (iDEN) and Sprint PCS (CDMA), will not be charged an early termination, activation nor upgrade fee. A new contract will be required. Customers eligible for an upgrade discount will receive the discount when switching across networks. (Note: Customers who are switching to or from Sprint Affiliate or Nextel Partner coverage areas will be charged an early termination and activation fee.).


Will I be able to use my Mobile-to-Mobile minutes between Sprint and Nextel customers?
Mobile-to-Mobile service will now be available between Sprint PCS and Nextel phones for customers who have mobile-to-mobile service as part of their plan. (Note: This will not be applicable for customers in Nextel Partners coverage areas.)



How long can Nextel customers continue to use their phones?
The new Sprint will continue to provide the services enjoyed by millions of customers today on the Nextel National Network as well as the Nationwide Sprint PCS Network. This combined company is about customer choice and flexibility.
Nextel customers will continue to use the industry-leading one-of-a-kind walkie-talkie service on the Nextel National Network.
Sprint and Nextel use different wireless technologies today – Sprint uses CDMA, while Nextel uses iDEN. No customers will be forced to migrate from one network to the other, and Sprint will continue to support and invest in both networks (the Nationwide Sprint PCS Network and the Nextel National Network), with iDEN planned to be operational through at least 2010 and Nextel’s popular walkie-talkie services continuing to deliver.




How will the merger impact network service?
See question above, “How long can Nextel customers continue to use their phones?”



When will they convert to Nextel’s network?
See question above, “How long can Nextel customers continue to use their phones?”



Will rate plans change? If so, how?
Customers will not be required to change their service plans. Contracts will be honored under their current terms and conditions, and Sprint will continue to offer competitive voice and data plans for a variety of needs and budgets. For details about exciting new services, features and plans see our fact sheet.



Will customers have to buy a new phone?
No. The handsets customers have today or new handsets they may purchase will continue to operate seamlessly on both networks for years to come. That means that the customers can upgrade or add phones to their accounts with confidence.
No customers will be forced to migrate from one network to the other, and Sprint will continue to support and invest in both networks (the Nationwide Sprint PCS Network and the Nextel National Network), with iDEN planned to be operational through at least 2010 and Nextel’s popular walkie-talkie services continuing to deliver.




What will be the new phone number and e-mail address for customer care?
Customer Information and Contact Numbers are available at www.sprint.com. At this time, the care phone numbers and email address will not change. Customers can continue to contact Nextel customer care at 1-800-639-6111 and Sprint customer care at 1-888-211-4727.



Will the new stores sell both products? If so, when?
Changes to some Sprint and Nextel stores will begin right away, with 1,600 stores changing their look and features by September 2 and more stores changing in the coming months. RadioShack will begin offering Nextel products, with availability at as many as 1,500 RadioShack locations by October. For more details about our retail plans see our retail fact sheet.


How long will the stores remain open?
Sprint and Nextel retail stores and locations are being evaluated with an eye toward establishing the best possible customer experience, as well as having the greatest opportunity to reach more customers. It is too soon to discuss any specifics.



Will RadioShack stores carry Nextel products?
RadioShack expects to carry Nextel products, with availabilty at as many as 1,500 RadioShack locations by October. This was made possible through an agreement reached during July 2005 between Sprint and RadioShack, making Sprint a long-term wireless provider for RadioShack in its stores nationwide. The new 11-year agreement builds upon an existing, almost 10-year agreement that Sprint and RadioShack have.



How long will the old company websites be up and functioning?
The sites will be merged in phases, lasting well into 2006. The key goal is to provide easy-to-navigate and easy-to-understand web access to information about the new company and its products and services, and the ability to manage accounts and purchase online. With that in mind, both the Sprint and Nextel sites have highly visible “Contact Us” sections with information on how customers can ask questions and get additional information. The “About Sprint” section, which includes the newsroom, investor, analyst, corporate governance and other sites, contains updated content representing the merged company.

All info gathered from Sprint Nextel

Old news!

[wakebordlf]

well being that every one keeps asking the same questions over and over i tought i would compile them all together

[NASCAR14FAN]

Originally Posted by wakebordlf

well being that every one keeps asking the same questions over and over i tought i would compile them all together

No disrespect! Just try'n to let you know

[KevC84]

I think these are the new FAQ's. Back in day 0 they posted an FAQ but since day they posted new FAQ's. Although they are generally the same of the answers have been updated so its good to know the newest version. Notice the DC to RL question, the answer from this FAQ is different than the other one.