The end to all speculations about what will change with Sprint/Nextel

will2313 · 08-12-2005, 10:06 PM

Sprint PCS & Nextel subscriber FAQs

Will Sprint Nextel customers notice any changes in their service or plans as a result of the close of the merger?
Will my walkie-talkie service work between Sprint (Ready Link) and Nextel (Direct Connect)?
If I want to switch my service between Sprint and Nextel will I be charged a penalty or fee?
Will I be able to use my Mobile-to-Mobile minutes between Sprint and Nextel customers?
How long can Nextel customers continue to use their phones?
How will the merger impact network service?
When will they convert to Nextel’s network?
Will rate plans change? If so, how?
Will customers have to buy a new phone?
What will be the new phone number and e-mail address for customer care?
Will the new stores sell both products? If so, when?
How long will the stores remain open?
Will RadioShack stores carry Nextel products?
How long will the old company websites be up and functioning?

Will Sprint Nextel customers notice any changes in their service or plans as a result of the close of the merger?

* The August 12 announcement that the merger is completed should not impact customer-facing business operations of Sprint and Nextel. There will be few changes in the first several weeks after the merger closes, but consumers will start to see more changes soon.
* Changes to Sprint Nextel are not going to be immediate because, before the merger closed, the companies were required to adhere to legal restrictions against sharing information, and we now need an organizational period before having changes ready.
* It is not necessary for customers to contact their carriers. Initially after the merger close, customers’ plans or contracts won’t change, they don’t have to take any steps to contact their carrier, and operations will be much the same as when the companies were separate.
* Sprint Nextel will continue to provide the services enjoyed by millions of customers today on the Nationwide Sprint PCS Network and the Nextel National Network, including all the outstanding wireless data and consumer services Sprint customers expect as well as the industry-leading one-of-a-kind Nextel Direct Connect® walkie-talkie service. This combined company is about customer choice and flexibility.
* Within a month, consumers will begin to see very visible promotion of the new company, product and service information, and will begin to learn all the benefits the Sprint Nextel merger will bring

Top

Will my walkie-talkie service work between Sprint (Ready Link) and Nextel (Direct Connect)?
Nextel Direct Connect and Sprint Ready Link walkie-talkie services operate on two different network technologies, and customers using one type of service will not be able to push-to-talk with someone using the other service. We are exploring ways to include the best qualities of the two different technologies in one device (a dual-mode wireless phone) that, based on our current estimates of the availability of the technology, could be introduced in several years. Such a device could communicate by walkie-talkie with devices using either technology.
Top

If I want to switch my service between Sprint and Nextel will I be charged a penalty or fee?
In the weeks immediately after the close of the merger, existing Sprint and Nextel switching and upgrade policies will not change -- customers will be charged early termination and activations fees as applicable. This will be required only during an organizational period before the combined company begins a highly visible promotional campaign. At that point, customers who would like to switch services between the Nationwide Sprint PCS Network (CDMA) and the Nextel National Network (IDEN) and will not be charged an early termination fee, activation fee or upgrade fee. A new contract will be required. Customers eligible for an upgrade discount will receive the discount when switching across networks. (Note: Due to certain legal requirements, the company will not be able to waive early termination or activation fees for customers who are switching to or from Sprint Affiliate or Nextel Partner coverage areas.
Top

Will I be able to use my Mobile-to-Mobile minutes between Sprint and Nextel customers?
In the weeks immediately after the merger closes, Mobile-to-Mobile service will only apply to the Sprint network. When the new company begins its promotional campaign, Mobile to Mobile calls (previously Sprint PCS to PCS calling) between customers on either network are free. Customers who are interested in adding Mobile to Mobile service should call 1-800-SPRINT1 or go to Sprint.com. (Note: This will not be applicable for customers in Nextel Partners coverage areas.)
Top

How long can Nextel customers continue to use their phones?

* The new Sprint will continue to provide the services enjoyed by millions of customers today on the Nextel National Network as well as the Nationwide Sprint PCS Network This combined company is about customer choice and flexibility..
* Nextel customers will continue to use the industry-leading one-of-a-kind Nextel Direct Connect® walkie-talkie service on the Nextel National Network.
* Sprint and Nextel use different wireless technologies today – Sprint uses CDMA, while Nextel uses iDEN. No customers will be forced to migrate from one network to the other, and Sprint will continue to support and invest in both networks (the Nationwide Sprint PCS Network and the Nextel National Network), with iDEN planned to be operational through at least 2010 and Nextel’s popular walkie-talkie services continuing to deliver.

Top

How will the merger impact network service?
See question above, “How long can Nextel customers continue to use their phones?”
Top

When will they convert to Nextel’s network?
See question above, “How long can Nextel customers continue to use their phones?”
Top

Will rate plans change? If so, how?
Customers will not be required to change their service plans. Contract will be honored under their current terms and conditions. Sprint will continue to offer competitive voice and data plans for a variety of needs and budgets.
Top

Will customers have to buy a new phone?

* No. The handsets customers have today or new handsets they may purchase will continue to operate seamlessly on both networks for years to come. That means that the customers can upgrade or add phones to their accounts with confidence.
* No customers will be forced to migrate from one network to the other, and Sprint will continue to support and invest in both networks (the Nationwide Sprint PCS Network and the Nextel National Network), with iDEN planned to be operational through at least 2010 and Nextel’s popular walkie-talkie services continuing to deliver.

Top

What will be the new phone number and e-mail address for customer care?
Customer Information and Contact Numbers are available at www.sprint.com. At this time, the care phone numbers and email address will not change. Customers can continue to contact Nextel customer care at 1-800-639-6111 and Sprint customer care at 1-888-211-4727.
Top

Will the new stores sell both products? If so, when?
Changes to the new Sprint are not going to be immediate because, before the merger closed, the companies were required to adhere to legal restrictions against sharing information, and we now need an organizational period before having changes ready. At some point soon in a limited number of markets, some former Nextel stores may carry some Sprint PCS products and some former Sprint stores may carry some Nextel products. In addition, RadioShack expects to begin carrying Nextel products beginning in the fall of 2005.
Top

How long will the stores remain open?
Sprint and Nextel retail stores and locations are being evaluated with an eye toward establishing the best possible customer experience, as well as having the greatest opportunity to reach more customers. It is too soon to discuss any specifics.
Top

Will RadioShack stores carry Nextel products?
RadioShack expects to carry Nextel products beginning in the fall of 2005. This was made possible through an agreement reached during July 2005 between Sprint and RadioShack, making Sprint a long-term wireless provider for RadioShack in its stores nationwide. The new 11-year agreement builds upon an existing, almost 10-year agreement that Sprint and RadioShack have.
Top

How long will the old company websites be up and functioning?
The sites will be merged in phases, starting today (when the merger is approved) and lasting well into 2006. The key goal is to provide easy-to-navigate and easy-to-understand web access to information about the new company and its products and services, and the ability to manage accounts and purchase online. With that in mind, both the Sprint and Nextel sites have highly visible “Contact Us” sections with information on how customers can ask questions and get additional information. The “About Sprint” section, which includes the newsroom, investor, analyst, corporate governance and other sites, contains updated content representing the merged company.

sprintpcsuser89 · 08-13-2005, 10:28 AM

Already posted:
http://www.sprintusers.com/forum/showthread.php?t=72866

franklong23 · 08-13-2005, 11:21 AM

waste of space just should have posted link

08-12-2005, 10:06 PM	#1
will2313 Telegraph User Join Date: Aug 7, '05 Location: ohio Posts: 26 Phone: motorola i530 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 10	The end to all speculations about what will change with Sprint/Nextel Sprint PCS & Nextel subscriber FAQs Will Sprint Nextel customers notice any changes in their service or plans as a result of the close of the merger? Will my walkie-talkie service work between Sprint (Ready Link) and Nextel (Direct Connect)? If I want to switch my service between Sprint and Nextel will I be charged a penalty or fee? Will I be able to use my Mobile-to-Mobile minutes between Sprint and Nextel customers? How long can Nextel customers continue to use their phones? How will the merger impact network service? When will they convert to Nextel’s network? Will rate plans change? If so, how? Will customers have to buy a new phone? What will be the new phone number and e-mail address for customer care? Will the new stores sell both products? If so, when? How long will the stores remain open? Will RadioShack stores carry Nextel products? How long will the old company websites be up and functioning? Will Sprint Nextel customers notice any changes in their service or plans as a result of the close of the merger? * The August 12 announcement that the merger is completed should not impact customer-facing business operations of Sprint and Nextel. There will be few changes in the first several weeks after the merger closes, but consumers will start to see more changes soon. * Changes to Sprint Nextel are not going to be immediate because, before the merger closed, the companies were required to adhere to legal restrictions against sharing information, and we now need an organizational period before having changes ready. * It is not necessary for customers to contact their carriers. Initially after the merger close, customers’ plans or contracts won’t change, they don’t have to take any steps to contact their carrier, and operations will be much the same as when the companies were separate. * Sprint Nextel will continue to provide the services enjoyed by millions of customers today on the Nationwide Sprint PCS Network and the Nextel National Network, including all the outstanding wireless data and consumer services Sprint customers expect as well as the industry-leading one-of-a-kind Nextel Direct Connect® walkie-talkie service. This combined company is about customer choice and flexibility. * Within a month, consumers will begin to see very visible promotion of the new company, product and service information, and will begin to learn all the benefits the Sprint Nextel merger will bring Top Will my walkie-talkie service work between Sprint (Ready Link) and Nextel (Direct Connect)? Nextel Direct Connect and Sprint Ready Link walkie-talkie services operate on two different network technologies, and customers using one type of service will not be able to push-to-talk with someone using the other service. We are exploring ways to include the best qualities of the two different technologies in one device (a dual-mode wireless phone) that, based on our current estimates of the availability of the technology, could be introduced in several years. Such a device could communicate by walkie-talkie with devices using either technology. Top If I want to switch my service between Sprint and Nextel will I be charged a penalty or fee? In the weeks immediately after the close of the merger, existing Sprint and Nextel switching and upgrade policies will not change -- customers will be charged early termination and activations fees as applicable. This will be required only during an organizational period before the combined company begins a highly visible promotional campaign. At that point, customers who would like to switch services between the Nationwide Sprint PCS Network (CDMA) and the Nextel National Network (IDEN) and will not be charged an early termination fee, activation fee or upgrade fee. A new contract will be required. Customers eligible for an upgrade discount will receive the discount when switching across networks. (Note: Due to certain legal requirements, the company will not be able to waive early termination or activation fees for customers who are switching to or from Sprint Affiliate or Nextel Partner coverage areas. Top Will I be able to use my Mobile-to-Mobile minutes between Sprint and Nextel customers? In the weeks immediately after the merger closes, Mobile-to-Mobile service will only apply to the Sprint network. When the new company begins its promotional campaign, Mobile to Mobile calls (previously Sprint PCS to PCS calling) between customers on either network are free. Customers who are interested in adding Mobile to Mobile service should call 1-800-SPRINT1 or go to Sprint.com. (Note: This will not be applicable for customers in Nextel Partners coverage areas.) Top How long can Nextel customers continue to use their phones? * The new Sprint will continue to provide the services enjoyed by millions of customers today on the Nextel National Network as well as the Nationwide Sprint PCS Network This combined company is about customer choice and flexibility.. * Nextel customers will continue to use the industry-leading one-of-a-kind Nextel Direct Connect® walkie-talkie service on the Nextel National Network. * Sprint and Nextel use different wireless technologies today – Sprint uses CDMA, while Nextel uses iDEN. No customers will be forced to migrate from one network to the other, and Sprint will continue to support and invest in both networks (the Nationwide Sprint PCS Network and the Nextel National Network), with iDEN planned to be operational through at least 2010 and Nextel’s popular walkie-talkie services continuing to deliver. Top How will the merger impact network service? See question above, “How long can Nextel customers continue to use their phones?” Top When will they convert to Nextel’s network? See question above, “How long can Nextel customers continue to use their phones?” Top Will rate plans change? If so, how? Customers will not be required to change their service plans. Contract will be honored under their current terms and conditions. Sprint will continue to offer competitive voice and data plans for a variety of needs and budgets. Top Will customers have to buy a new phone? * No. The handsets customers have today or new handsets they may purchase will continue to operate seamlessly on both networks for years to come. That means that the customers can upgrade or add phones to their accounts with confidence. * No customers will be forced to migrate from one network to the other, and Sprint will continue to support and invest in both networks (the Nationwide Sprint PCS Network and the Nextel National Network), with iDEN planned to be operational through at least 2010 and Nextel’s popular walkie-talkie services continuing to deliver. Top What will be the new phone number and e-mail address for customer care? Customer Information and Contact Numbers are available at www.sprint.com. At this time, the care phone numbers and email address will not change. Customers can continue to contact Nextel customer care at 1-800-639-6111 and Sprint customer care at 1-888-211-4727. Top Will the new stores sell both products? If so, when? Changes to the new Sprint are not going to be immediate because, before the merger closed, the companies were required to adhere to legal restrictions against sharing information, and we now need an organizational period before having changes ready. At some point soon in a limited number of markets, some former Nextel stores may carry some Sprint PCS products and some former Sprint stores may carry some Nextel products. In addition, RadioShack expects to begin carrying Nextel products beginning in the fall of 2005. Top How long will the stores remain open? Sprint and Nextel retail stores and locations are being evaluated with an eye toward establishing the best possible customer experience, as well as having the greatest opportunity to reach more customers. It is too soon to discuss any specifics. Top Will RadioShack stores carry Nextel products? RadioShack expects to carry Nextel products beginning in the fall of 2005. This was made possible through an agreement reached during July 2005 between Sprint and RadioShack, making Sprint a long-term wireless provider for RadioShack in its stores nationwide. The new 11-year agreement builds upon an existing, almost 10-year agreement that Sprint and RadioShack have. Top How long will the old company websites be up and functioning? The sites will be merged in phases, starting today (when the merger is approved) and lasting well into 2006. The key goal is to provide easy-to-navigate and easy-to-understand web access to information about the new company and its products and services, and the ability to manage accounts and purchase online. With that in mind, both the Sprint and Nextel sites have highly visible “Contact Us” sections with information on how customers can ask questions and get additional information. The “About Sprint” section, which includes the newsroom, investor, analyst, corporate governance and other sites, contains updated content representing the merged company.

08-13-2005, 11:21 AM	#3
franklong23 Walkie Talkie User Join Date: May 4, '04 Location: TEXAS Posts: 340 Phone: 5500 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 47	waste of space just should have posted link __________________ http://www.franklong.textamerica.com/

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08-13-2005, 10:28 AM	#2
sprintpcsuser89 Telegraph User Join Date: Aug 10, '05 Posts: 48 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 10	Already posted: http://www.sprintusers.com/forum/showthread.php?t=72866