Crazy Sprint Reps!!!!

**Hola** · 12-28-2004, 09:49 PM

I don't think it's the system, but rather than the reps.

I know if you do any plan change, you can not view your usage till the new billing cycle. That's totally cool with me.

However, if I add vision, and I can not view my usage, why would that be?

I added vision many times, and that never affected the usage. My only guess is a rep re-installs my plan. So thus, no changes have been made, but they still messed up with the plan.

Does anyone know why adding Vision, or RL can sometimes prevent viewing usage and other times not?

**Deval** · 12-28-2004, 10:21 PM

From what I have seen, it depends on what plan you are adding it to. I think normally since its a code added, it should still show up, unless you are getting a new plan like $100 with free vision, which is an entire new plan

charlie0010 · 12-28-2004, 10:23 PM

Wirelessly posted (SCP 5500: Mozilla/4.0 (MobilePhone SCP-7300/US/1.0) NetFront/3.0 MMP/2.0)

More Than Likely The Rep. messed your plan up. call them back and in over your plan in detail this way you can find out if the plan was changed other than just the add on.

**Hola** · 12-28-2004, 10:31 PM

what's the reason for sprint to dis-allow usage veiwing if the new plan doesn't kick in till the new billing cycle anyways?

I would understand if I want the plan effective today, but it won't be effective till the new cycle in most cases!

tkrandall · 12-29-2004, 06:44 AM

Quote:

Originally Posted by Hola

what's the reason for sprint to dis-allow usage veiwing if the new plan doesn't kick in till the new billing cycle anyways?

I would understand if I want the plan effective today, but it won't be effective till the new cycle in most cases!

I agree. That makes no sense.

Aleko · 12-29-2004, 06:50 AM

I have a $70 F&F Family plan, and just added Vision a few days ago. I can no longer view my billing/current usage either.

"We're sorry, but because your plan recently changed, we are unable to display your usage until the start of your next invoice period."

fl00d_pr0z · 12-29-2004, 07:10 AM

It's an evil plan to make us go over our minutes

Boss-man · 12-29-2004, 07:56 AM

I have had vision for 2 moinths now. Since the first 2 months are free, they will actually start charging me this mointh. My billing period run from the 27th thru the 26th. I have not been able to view my usage since Monday the 27th. The message says because my plan changed. Hence, I will not be able to view usage for another month...till the 26th, unless I call to talk to a CSR. This is just beyond me.

**Hola** · 12-29-2004, 09:17 AM

That's my biggest concern. I also wish sprint would get a new billing system that allows you to see outgoing and incomming number through out the month like t-mobile.

That's the only good thing about T-mobile.

Sanyo7400 · 01-26-2005, 08:10 PM

adding anything to your plan will keep you from viewing your usage. the codes are all separate. vision is not built into the plans any longer so the rep would have no reason to touch your minute plan. adding vision or anything else is altering your plan and therefore makes usage unavailable.

**Bohemian Iconoclast** · 01-26-2005, 08:16 PM

Quote:

Originally Posted by Hola

That's my biggest concern. I also wish sprint would get a new billing system that allows you to see outgoing and incomming number through out the month like t-mobile.

That's the only good thing about T-mobile.

All carriers have it.

Ask for "detail billing."

FlameOut · 01-26-2005, 09:09 PM

Quote:

Originally Posted by Psyberian

All carriers have it.

Ask for "detail billing."

Don't think that's gonna show the number of 'incoming' calls

**Bohemian Iconoclast** · 01-26-2005, 09:33 PM

Quote:

Originally Posted by FlameOut

Don't think that's gonna show the number of 'incoming' calls

That wasn't what was asked, to wit:

Quote:

Originally Posted by Hola

That's my biggest concern. I also wish sprint would get a new billing system that allows you to see outgoing and incomming number through out the month like t-mobile.

That's the only good thing about T-mobile.

Note in what I highlighted that Hola isn't asking for the number of calls, he's aking for the numbers. (Could be wrong...I've got the asbestos chonies on...)

I stand by my answer.

**Hola** · 01-26-2005, 09:36 PM

yes, it does say incomming and the number of mins, but it does not state the number that called you. i.e 800-555-1212

leaving_ash · 01-26-2005, 09:41 PM

many incomming numbers cannot be found and shown by sprint. rather than showing some of the incomming calls and not all of them sprint choses to show none. On a detailed bill and incomming call will show as "incomming" and not then actual MDN. I do not see this as changing.

BTW if you do a future dated plan change you will not interupt your ability to check current ussage but adding vision, pcs2pcs, or any other attachable will interupt this. It was not the rep...it is the system.

12-28-2004, 09:49 PM	#1
Hola Cellular Phone User Join Date: Apr 29, '04 Location: Earth Posts: 1,475 Phone: 4G Thanks: 11 Thanked 19 Times in 18 Posts SU$: 4,977	changes done by reps without permission!!!! I don't think it's the system, but rather than the reps. I know if you do any plan change, you can not view your usage till the new billing cycle. That's totally cool with me. However, if I add vision, and I can not view my usage, why would that be? I added vision many times, and that never affected the usage. My only guess is a rep re-installs my plan. So thus, no changes have been made, but they still messed up with the plan. Does anyone know why adding Vision, or RL can sometimes prevent viewing usage and other times not? Last edited by Hola; 12-28-2004 at 09:55 PM.

12-28-2004, 10:21 PM	#2
Deval Resident Phone Expert Mood: Join Date: Sep 30, '02 Location: Jersey Posts: 23,493 Phone: Changes Daily Trades: 3 Thanks: 8 Thanked 54 Times in 35 Posts SU$: 92,929	From what I have seen, it depends on what plan you are adding it to. I think normally since its a code added, it should still show up, unless you are getting a new plan like $100 with free vision, which is an entire new plan __________________ My replies and comments contain my opinion on the matters which have been posted, and do not represent the rules, policies and regulations of my employer and should not be taken as such. Phones Galaxy Nexus Blackberry Bold 9930 PM for pin

12-28-2004, 10:23 PM	#3
charlie0010 Telephone User Join Date: Mar 13, '04 Location: CARPENTERSVILLE Posts: 242 Phone: Treo Thanks: 0 Thanked 0 Times in 0 Posts SU$: 218	Wirelessly posted (SCP 5500: Mozilla/4.0 (MobilePhone SCP-7300/US/1.0) NetFront/3.0 MMP/2.0) More Than Likely The Rep. messed your plan up. call them back and in over your plan in detail this way you can find out if the plan was changed other than just the add on. __________________ ChArLiE

12-29-2004, 07:10 AM	#7
fl00d_pr0z Digital PCS User Join Date: Jun 4, '04 Location: VA Posts: 4,353 Phone: Nokia E71 Trades: 6 Thanks: 0 Thanked 1 Time in 1 Post SU$: 5,083	It's an evil plan to make us go over our minutes __________________ The Exotic Fish : Keep Your Fish Happy And Healthy

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12-28-2004, 10:31 PM	#4
Hola Cellular Phone User Join Date: Apr 29, '04 Location: Earth Posts: 1,475 Phone: 4G Thanks: 11 Thanked 19 Times in 18 Posts SU$: 4,977	what's the reason for sprint to dis-allow usage veiwing if the new plan doesn't kick in till the new billing cycle anyways? I would understand if I want the plan effective today, but it won't be effective till the new cycle in most cases!

12-29-2004, 06:50 AM	#6
Aleko Cellular Phone User Join Date: Nov 20, '04 Location: DFW, TX Posts: 1,146 Phone: Galaxy S3 Trades: 9 Thanks: 4 Thanked 24 Times in 19 Posts SU$: 14,622	I have a $70 F&F Family plan, and just added Vision a few days ago. I can no longer view my billing/current usage either. "We're sorry, but because your plan recently changed, we are unable to display your usage until the start of your next invoice period."

12-29-2004, 07:56 AM	#8
Boss-man Telephone User Join Date: Dec 3, '04 Location: Chicago Posts: 142 Phone: Sanyo 4920 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 161	I have had vision for 2 moinths now. Since the first 2 months are free, they will actually start charging me this mointh. My billing period run from the 27th thru the 26th. I have not been able to view my usage since Monday the 27th. The message says because my plan changed. Hence, I will not be able to view usage for another month...till the 26th, unless I call to talk to a CSR. This is just beyond me.

12-29-2004, 09:17 AM	#9
Hola Cellular Phone User Join Date: Apr 29, '04 Location: Earth Posts: 1,475 Phone: 4G Thanks: 11 Thanked 19 Times in 18 Posts SU$: 4,977	That's my biggest concern. I also wish sprint would get a new billing system that allows you to see outgoing and incomming number through out the month like t-mobile. That's the only good thing about T-mobile.

01-26-2005, 08:10 PM	#10
Sanyo7400 Cordless Phone User Join Date: Jan 13, '05 Location: NorthWest Georgia Posts: 912 Phone: Centro Thanks: 0 Thanked 1 Time in 1 Post SU$: 1,530	adding anything to your plan will keep you from viewing your usage. the codes are all separate. vision is not built into the plans any longer so the rep would have no reason to touch your minute plan. adding vision or anything else is altering your plan and therefore makes usage unavailable.

01-26-2005, 09:36 PM	#14
Hola Cellular Phone User Join Date: Apr 29, '04 Location: Earth Posts: 1,475 Phone: 4G Thanks: 11 Thanked 19 Times in 18 Posts SU$: 4,977	yes, it does say incomming and the number of mins, but it does not state the number that called you. i.e 800-555-1212

01-26-2005, 09:41 PM	#15
leaving_ash Cellular Phone User Join Date: Jan 8, '05 Location: ohia Posts: 1,016 Phone: RAZR V3xx Thanks: 0 Thanked 0 Times in 0 Posts SU$: 1,310	many incomming numbers cannot be found and shown by sprint. rather than showing some of the incomming calls and not all of them sprint choses to show none. On a detailed bill and incomming call will show as "incomming" and not then actual MDN. I do not see this as changing. BTW if you do a future dated plan change you will not interupt your ability to check current ussage but adding vision, pcs2pcs, or any other attachable will interupt this. It was not the rep...it is the system.

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