Error 67: Registration Failure

rhyno54 · 06-20-2011, 02:06 PM

I've had my Samsung Epic for almost a year now and have had very few issues and for the most part have been very happy with the phone. However, today I lost all data connectivity (other than SMS) on my phone and can't seem to get it back.

I was investigating what is involved in using the Sprint HotSpot feature. I found the app on the phone and launched it, but that's as far as that went. I didn't click to turn it on, just wanted to see if it gave me any details about how to activate the service. I closed the app and went on the computer and went online looking for details for the service.

After a few minutes I noticed that I didn't have any data service on my phone. That's not all that unusual as I don't have very good service inside my office building so I turned on the WiFi radio and was using data that way instead. I turned WiFi back off and when I did I got that error. It doesn't stay up for long and just goes away on its own.

"Error 67: Registration Failure. Your Sprint data service username and/or password may be incorrect. Please try again."

I never activated the Hot Spot feature, but since receiving this error I tried activating and disabling again. I've shut down and restarted several times. I've also pulled the battery 3 times, the last time leaving it out for about a half hour and putting it back in and starting back up (that was a suggestion I found on another forum).

This is the standard stock image from Sprint/Samsung. It has not been rooted, no custom ROMs, etc.

I have to go out of town tomorrow for work and need my phone back. If anyone can help I'd obviously greatly appreciate it.

thermophile · 06-20-2011, 03:50 PM

call sprint tech suport, it's just a simple provisioning error.

thermophile · 06-20-2011, 03:52 PM

try a profile update.

rhyno54 · 06-21-2011, 09:31 AM

Been trying to do a profile update, but kept erroring out because I had no network connectivity. Tried via WiFi and that didn't work either.

We dont have 4g in our area, but tried turning that antenna on and then for some reason was able to finally do a profile update and all is well!!

danrawls · 09-04-2011, 08:50 AM

samsung SPH-M910 error 67 registration failure, PLEASE HELP. this is the phone we have and tried resetting it, I dont want to do a Hard reset, because Ill lose all of my contacts. please advise how to fix this so we can access internet and email via phone!

**sfhub** · 09-04-2011, 02:16 PM

Do the profile update. It will only work when you are on the Sprint network.

danrawls · 09-04-2011, 04:14 PM

how do I do that.

**Duffman** · 09-04-2011, 09:26 PM

At the Home screen, press Menu then tap Settings
Flick up then tap About Phone
Tap System Updates > Update Profile
You will see the message: Device Configuration - The network is preparing your service. Please wait. Do not interrupt this process. If the screen goes into sleep mode, you may tap the screen to wake up the phone. Do not press Cancel or hold down the End key, as it will interrupt the process.
Once completed, the phone will return to the Settings tab
Press the Home key and your Samsung Epic™ 4G is ready to use to make calls and access data.

danrawls · 09-05-2011, 07:33 AM

thank you. I got this error: the profile update could not be complete. please try again later. if the problem persists...error: connection error.
I tried it 3 times! I then connected to wifi and tried it, still no luck. please advise.

**sfhub** · 09-07-2011, 10:14 PM

Are you running a custom ROM? Sometimes they don't set up the provisioning stuff correctly. If so, you might need to go back to the stock rom or find someone in tech support who is willing to help you enter info by hand.

danrawls · 09-08-2011, 07:49 AM

i dont know what that is. please advise.

**sfhub** · 09-08-2011, 10:10 AM

Quote:

Originally Posted by danrawls

i dont know what that is. please advise.

If you don't know what a custom ROM is then you likely haven't installed one (unless someone else did it for you) so ignore what I suggested.

Are you roaming or have weak signal when you do the profile update? Either one of those can cause issues.

danrawls · 09-08-2011, 10:14 AM

I use pageplus, which is verizon prepaid, we have 3 smart phones, they all work but this one, on the 3G data plan.
pleae help..it's frustrating

**sfhub** · 09-08-2011, 03:59 PM

Update Profile won't work in your case. It is only there for provisioning a Sprint phone on a Sprint network.

danrawls · 09-08-2011, 07:17 PM

it is a sprint phone but was flashed to work with the other carrier, any other advice? our driod works just fine on 3G

06-20-2011, 02:06 PM	#1
rhyno54 Two Cans & String User Join Date: Jun 20, '11 Posts: 2 Thanks: 1 Thanked 0 Times in 0 Posts SU$: 42	Error 67: Registration Failure I've had my Samsung Epic for almost a year now and have had very few issues and for the most part have been very happy with the phone. However, today I lost all data connectivity (other than SMS) on my phone and can't seem to get it back. I was investigating what is involved in using the Sprint HotSpot feature. I found the app on the phone and launched it, but that's as far as that went. I didn't click to turn it on, just wanted to see if it gave me any details about how to activate the service. I closed the app and went on the computer and went online looking for details for the service. After a few minutes I noticed that I didn't have any data service on my phone. That's not all that unusual as I don't have very good service inside my office building so I turned on the WiFi radio and was using data that way instead. I turned WiFi back off and when I did I got that error. It doesn't stay up for long and just goes away on its own. "Error 67: Registration Failure. Your Sprint data service username and/or password may be incorrect. Please try again." I never activated the Hot Spot feature, but since receiving this error I tried activating and disabling again. I've shut down and restarted several times. I've also pulled the battery 3 times, the last time leaving it out for about a half hour and putting it back in and starting back up (that was a suggestion I found on another forum). This is the standard stock image from Sprint/Samsung. It has not been rooted, no custom ROMs, etc. I have to go out of town tomorrow for work and need my phone back. If anyone can help I'd obviously greatly appreciate it.

06-20-2011, 03:50 PM	#2
thermophile Walkie Talkie User Mood: Join Date: Jan 24, '11 Posts: 315 Phone: mopho/boldtouch Thanks: 48 Thanked 18 Times in 14 Posts SU$: 1,880	call sprint tech suport, it's just a simple provisioning error. __________________ LG C1300 Flip>lg Chocolate vx-8550> Moto Droid A855>HTC EVO/supersonic PC-pc36100>mo-photon and tourch 9850 >mo-photon and bold9930

06-20-2011, 03:52 PM	#3
thermophile Walkie Talkie User Mood: Join Date: Jan 24, '11 Posts: 315 Phone: mopho/boldtouch Thanks: 48 Thanked 18 Times in 14 Posts SU$: 1,880	try a profile update. __________________ LG C1300 Flip>lg Chocolate vx-8550> Moto Droid A855>HTC EVO/supersonic PC-pc36100>mo-photon and tourch 9850 >mo-photon and bold9930

06-21-2011, 09:31 AM	#4
rhyno54 Two Cans & String User Join Date: Jun 20, '11 Posts: 2 Thanks: 1 Thanked 0 Times in 0 Posts SU$: 42	Fixed Been trying to do a profile update, but kept erroring out because I had no network connectivity. Tried via WiFi and that didn't work either. We dont have 4g in our area, but tried turning that antenna on and then for some reason was able to finally do a profile update and all is well!!

09-04-2011, 09:26 PM	#8
Duffman Eh. Mood: Join Date: Mar 3, '10 Posts: 5,244 Thanks: 173 Thanked 795 Times in 477 Posts SU$: 29,070	At the Home screen, press Menu then tap Settings Flick up then tap About Phone Tap System Updates > Update Profile You will see the message: Device Configuration - The network is preparing your service. Please wait. Do not interrupt this process. If the screen goes into sleep mode, you may tap the screen to wake up the phone. Do not press Cancel or hold down the End key, as it will interrupt the process. Once completed, the phone will return to the Settings tab Press the Home key and your Samsung Epic™ 4G is ready to use to make calls and access data. __________________ Sprint wants me to make this absolutely clear: “The postings on this site are my own and do not necessarily represent the positions, strategies or opinions of Sprint.” I just WORK for Sprint. In no way does Duffman represent them!

09-04-2011, 08:50 AM	#5
danrawls Two Cans & String User Join Date: Sep 4, '11 Posts: 6 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 27	samsung SPH-M910 error 67 registration failure, PLEASE HELP. this is the phone we have and tried resetting it, I dont want to do a Hard reset, because Ill lose all of my contacts. please advise how to fix this so we can access internet and email via phone!

09-04-2011, 02:16 PM	#6
sfhub Cellular Phone User Join Date: Nov 8, '02 Posts: 2,367 Thanks: 25 Thanked 219 Times in 169 Posts SU$: 25,208	Do the profile update. It will only work when you are on the Sprint network.

09-04-2011, 04:14 PM	#7
danrawls Two Cans & String User Join Date: Sep 4, '11 Posts: 6 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 27	how do I do that.

09-05-2011, 07:33 AM	#9
danrawls Two Cans & String User Join Date: Sep 4, '11 Posts: 6 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 27	thank you. I got this error: the profile update could not be complete. please try again later. if the problem persists...error: connection error. I tried it 3 times! I then connected to wifi and tried it, still no luck. please advise.

09-07-2011, 10:14 PM	#10
sfhub Cellular Phone User Join Date: Nov 8, '02 Posts: 2,367 Thanks: 25 Thanked 219 Times in 169 Posts SU$: 25,208	Are you running a custom ROM? Sometimes they don't set up the provisioning stuff correctly. If so, you might need to go back to the stock rom or find someone in tech support who is willing to help you enter info by hand.

09-08-2011, 07:49 AM	#11
danrawls Two Cans & String User Join Date: Sep 4, '11 Posts: 6 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 27	i dont know what that is. please advise.

09-08-2011, 10:14 AM	#13
danrawls Two Cans & String User Join Date: Sep 4, '11 Posts: 6 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 27	I use pageplus, which is verizon prepaid, we have 3 smart phones, they all work but this one, on the 3G data plan. pleae help..it's frustrating

09-08-2011, 03:59 PM	#14
sfhub Cellular Phone User Join Date: Nov 8, '02 Posts: 2,367 Thanks: 25 Thanked 219 Times in 169 Posts SU$: 25,208	Update Profile won't work in your case. It is only there for provisioning a Sprint phone on a Sprint network.

09-08-2011, 07:17 PM	#15
danrawls Two Cans & String User Join Date: Sep 4, '11 Posts: 6 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 27	it is a sprint phone but was flashed to work with the other carrier, any other advice? our driod works just fine on 3G

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