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Old 12-21-2007, 05:53 PM   #1
PioneerProgram
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Did I miss a Svc Disconnect policy change?

This morning I woke to find my service cut. Understandable considering my income. Last month my balance forward was 165 and I paid 95. This month the balance forward was 145 so I paid 50 to bring me in under my 125 spending limit.

Sprint turns the phone on. 8 hours later service is cut again.

The CSR finally tells me the service was cut the second time because I had not paid all of the outstanding balance from the previous month, regardless of the spending limit. She turned my account on for 7 days.

Was this new policy announced, or was she just making an excuse for them accidentally cutting off my service? TIA.
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Old 12-21-2007, 05:58 PM   #2
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thats been policy for all of 2007, the ASL means pretty much nothing anymore if you leave an unpaid balance they will d/c service
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Old 12-21-2007, 06:12 PM   #3
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also if you are in ensemble billing it is a little less forgiving than the old billing system.
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Old 12-21-2007, 07:46 PM   #4
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Yah, sounds like someone who got used to the easy going p2k system.
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Old 12-21-2007, 08:29 PM   #5
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yeah pretty much ensemble makes you pay your bills on time before the 2nd month is up.?
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Old 12-22-2007, 08:16 AM   #6
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Thanks to all for the responses. Yeah, I guess I was still on the old system before getting my free 'upgrade' to ensemble. Peace.
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Old 12-22-2007, 07:01 PM   #7
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P2K used to catch some, but not all of these. However, think about it for a minute...we let you drift, with an unpaid balance, for a month. Now you have yet another bill out. Safety says we cut you off. Sprint is not a charity, they are a service provider. If you're not paying for the service provided, goodbye service.
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Old 12-22-2007, 07:41 PM   #8
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Pay your bills on time? What are you thinking? I never pay my bills on time and when they call I say the check is in the mail. Works everytime.

Last edited by Sprintman; 12-22-2007 at 07:45 PM.
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