Did I miss a Svc Disconnect policy change?

PioneerProgram · 12-21-2007, 05:53 PM

This morning I woke to find my service cut. Understandable considering my income. Last month my balance forward was 165 and I paid 95. This month the balance forward was 145 so I paid 50 to bring me in under my 125 spending limit.

Sprint turns the phone on. 8 hours later service is cut again.

The CSR finally tells me the service was cut the second time because I had not paid all of the outstanding balance from the previous month, regardless of the spending limit. She turned my account on for 7 days.

Was this new policy announced, or was she just making an excuse for them accidentally cutting off my service? TIA.

***BrettW*** · 12-21-2007, 05:58 PM

thats been policy for all of 2007, the ASL means pretty much nothing anymore if you leave an unpaid balance they will d/c service

twosilk · 12-21-2007, 06:12 PM

also if you are in ensemble billing it is a little less forgiving than the old billing system.

Obliark · 12-21-2007, 07:46 PM

Yah, sounds like someone who got used to the easy going p2k system.

*PokerFace23* · 12-21-2007, 08:29 PM

yeah pretty much ensemble makes you pay your bills on time before the 2nd month is up.?

PioneerProgram · 12-22-2007, 08:16 AM

Thanks to all for the responses. Yeah, I guess I was still on the old system before getting my free 'upgrade' to ensemble. Peace.

Gibsohnn · 12-22-2007, 07:01 PM

P2K used to catch some, but not all of these. However, think about it for a minute...we let you drift, with an unpaid balance, for a month. Now you have yet another bill out. Safety says we cut you off. Sprint is not a charity, they are a service provider. If you're not paying for the service provided, goodbye service.

Sprintman · 12-22-2007, 07:41 PM

Pay your bills on time? What are you thinking? I never pay my bills on time and when they call I say the check is in the mail. Works everytime.

12-21-2007, 05:53 PM	#1
PioneerProgram Two Cans & String User Join Date: Nov 6, '06 Location: NoVa Posts: 4 Phone: VM-A680 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 50	Did I miss a Svc Disconnect policy change? This morning I woke to find my service cut. Understandable considering my income. Last month my balance forward was 165 and I paid 95. This month the balance forward was 145 so I paid 50 to bring me in under my 125 spending limit. Sprint turns the phone on. 8 hours later service is cut again. The CSR finally tells me the service was cut the second time because I had not paid all of the outstanding balance from the previous month, regardless of the spending limit. She turned my account on for 7 days. Was this new policy announced, or was she just making an excuse for them accidentally cutting off my service? TIA.

12-21-2007, 05:58 PM	#2
*BrettW* 0118 999 881 999 119 7253 Mood: Join Date: Aug 30, '06 Location: East Bay(925), California Posts: 17,047 Phone: Note 2 Trades: 33 Thanks: 20 Thanked 305 Times in 267 Posts SU$: 4,984	thats been policy for all of 2007, the ASL means pretty much nothing anymore if you leave an unpaid balance they will d/c service __________________ Welcome to Sprintusers! If you see a post that violates our forum guidelines, click the button to let us know!

12-21-2007, 08:29 PM	#5
PokerFace23 I haz the EVOO service Join Date: Nov 14, '06 Location: West Coast Posts: 4,213 Phone: Evo Trades: 1 Thanks: 37 Thanked 56 Times in 44 Posts SU$: 11,796	yeah pretty much ensemble makes you pay your bills on time before the 2nd month is up.? __________________ used to work for sprint. now i just torment them. here to help and judge your posts

12-22-2007, 08:16 AM	#6
PioneerProgram Two Cans & String User Join Date: Nov 6, '06 Location: NoVa Posts: 4 Phone: VM-A680 Thanks: 0 Thanked 0 Times in 0 Posts SU$: 50	Thanks to all for the responses. Yeah, I guess I was still on the old system before getting my free 'upgrade' to ensemble. Peace. __________________ former QUALCOMM Field Engineer and Sprint customer since '96

12-22-2007, 07:41 PM	#8
Sprintman Telephone User Join Date: Jul 24, '05 Location: Indiana Posts: 196 Phone: BB Style Thanks: 2 Thanked 0 Times in 0 Posts SU$: 690	Pay your bills on time? What are you thinking? I never pay my bills on time and when they call I say the check is in the mail. Works everytime. Last edited by Sprintman; 12-22-2007 at 07:45 PM.

12-21-2007, 06:12 PM	#3
twosilk Walkie Talkie User Join Date: Dec 12, '07 Location: orlando Posts: 481 Thanks: 6 Thanked 5 Times in 3 Posts SU$: 4,640	also if you are in ensemble billing it is a little less forgiving than the old billing system.

12-21-2007, 07:46 PM	#4
Obliark Cordless Phone User Join Date: Jan 28, '07 Location: United States Posts: 598 Phone: Unreleased Thanks: 0 Thanked 0 Times in 0 Posts SU$: 4,236	Yah, sounds like someone who got used to the easy going p2k system.

12-22-2007, 07:01 PM	#7
Gibsohnn Join Date: Oct 3, '05 Posts: 2,971 Trades: 3 Thanks: 9 Thanked 28 Times in 19 Posts SU$: 9,210	P2K used to catch some, but not all of these. However, think about it for a minute...we let you drift, with an unpaid balance, for a month. Now you have yet another bill out. Safety says we cut you off. Sprint is not a charity, they are a service provider. If you're not paying for the service provided, goodbye service.

Thread Tools
Show Printable Version Email this Page
Display Modes	Rate This Thread
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode	Rate This Thread:

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
change plan without changing contract	steveymacjr	General Discussion	10	01-04-2008 11:25 PM
Have Mogul, but miss my old phone...	Ghostyroasty	Windows Mobile (6.x and earlier)	14	12-26-2007 12:51 AM
Do you know how to change button sound?	loveapple	Windows Mobile (6.x and earlier)	2	12-06-2007 06:46 PM
Can't change plan w/o a contract extension?	thecheet	General Discussion	3	11-30-2007 08:22 PM
Treo USB Cord Disconnect Method?	ajblbv	Palm Phones	2	10-10-2007 06:21 PM