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Old 03-20-2007, 02:44 AM   #106
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try some of these direct dial numbers:

http://www.sprintusers.com/forum/sho...54&postcount=2
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Old 03-22-2007, 12:53 AM   #107
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Quote:
Originally Posted by redwood
Has anyone had any success solving issues in a Sprint store?
I spent over 3 hours unsuccessfully trying to get through to phone support, and got an unhelpful response to my email. I wouldn't want to be rude, but outlining both my service problems, and Sprint's billing mistakes (overcharges) isn't probably something they want being discussed in their store, and may motivate them to fix their/my billing problems if store personnel can even do that.
I am sorry to hear that so many of you are having such a poor experience with Sprint. I know that it is super frustrating when you get a rep who is rude and has no clu what they are doing but for every 10 of those reps there is a rep like me who is doing her best for every customer... I know that you all don't believe me when I say that but I actually care and feel really bad when I see how bad someone's account gets screwed by a bad rep.

back onto topic.... stores are really not the place to discuss your bill... they are directed to get you to email in to customer care and hack it out with them....

What I would recommend doing is siting down and writing an email (nice and clear) about the account issues you are having and sent it to e-care (at the email included in this thread) and save a copy for yourself. When you do this be sure to include your name, your PCS phone number, your email (the one on the account if there is one there) and your mailing address. If you send off this email and don't get the response that you are looking for or your account doesn't get corrected just send the email again specifing that your issue was not addressed...

Trust me... plugging away is the only way to get a good rep sometimes... just like on the phones....

Hope this works for you
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Old 03-22-2007, 02:40 AM   #108
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Quote:
Originally Posted by sweetcutie
I am sorry to hear that so many of you are having such a poor experience with Sprint. I know that it is super frustrating when you get a rep who is rude and has no clu what they are doing but for every 10 of those reps there is a rep like me who is doing her best for every customer... I know that you all don't believe me when I say that but I actually care and feel really bad when I see how bad someone's account gets screwed by a bad rep.

back onto topic.... stores are really not the place to discuss your bill... they are directed to get you to email in to customer care and hack it out with them....

What I would recommend doing is siting down and writing an email (nice and clear) about the account issues you are having and sent it to e-care (at the email included in this thread) and save a copy for yourself. When you do this be sure to include your name, your PCS phone number, your email (the one on the account if there is one there) and your mailing address. If you send off this email and don't get the response that you are looking for or your account doesn't get corrected just send the email again specifing that your issue was not addressed...

Trust me... plugging away is the only way to get a good rep sometimes... just like on the phones....

Hope this works for you
Kisses
It's too bad that sprint stores are unwilling to try and fix bill errors, especially if the store rep who set your account up is the one who screwed it up!

I find that eCare is generally good, but when the messages get answered across the pond the generic script replies are out in full force and suddenly they are doing "the needful" and want to "avail" you of an option but can't
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Old 03-23-2007, 12:12 AM   #109
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Quote:
Originally Posted by Dan
It's too bad that sprint stores are unwilling to try and fix bill errors, especially if the store rep who set your account up is the one who screwed it up!

I find that eCare is generally good, but when the messages get answered across the pond the generic script replies are out in full force and suddenly they are doing "the needful" and want to "avail" you of an option but can't
LMAO!!!!!!!!!! OMG sooo true... you can tell alot of the time whether the rep's first language is english because of the wording of the emails... some of them make me cringe inside.... Sigh
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Old 03-25-2007, 02:20 PM   #110
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Anyone ever feel like an E-Care representative just doesn't feel like working on the one day you decide to email them?

I sent a polite, short, but detailed message to ecare yesterday along with all the info they would need to access my account (name, email, address, phone #, etc) to make their lives easier. I was basically asking about plan details: I very recently (Thursday) signed up under the sero 500 plan, but my online account was showing Sprint Power Pack 450. This was the reply I received:

Quote:
Dear Bruno,

Thank you for your reply.

For information about your order, please contact our Internet Order desk at 1-866-277-0717.

Thank you for contacting us. Have a great day.

Brandon M.
E-Care
Sprint together with Nextel
"Where our customers come first!"
Isn't this something that the rep could have checked himself?

Last edited by Brunosmad; 03-25-2007 at 02:34 PM.
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Old 03-25-2007, 09:31 PM   #111
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Quote:
Originally Posted by Brunosmad
Anyone ever feel like an E-Care representative just doesn't feel like working on the one day you decide to email them?

I sent a polite, short, but detailed message to ecare yesterday along with all the info they would need to access my account (name, email, address, phone #, etc) to make their lives easier. I was basically asking about plan details: I very recently (Thursday) signed up under the sero 500 plan, but my online account was showing Sprint Power Pack 450. Isn't this something that the rep could have checked himself?
Hey there B

we can check and see if the plan has been added to the account but if it hasn't and we don't show any notes you do ahve to call in as we are not able to set up the SERO plans..... Everything is done through the provider of the plans....

hope this clairifes

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Old 03-25-2007, 09:54 PM   #112
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Hiya Sweet,
Thanks for the clarification! I'm a long time Sprint customer and this was my first experience having any problem with my service and I was semi-concerned.

Thanks again!
Cheers,
Bruno
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Old 03-25-2007, 09:58 PM   #113
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Quote:
Originally Posted by Brunosmad
Hiya Sweet,
Thanks for the clarification! I'm a long time Sprint customer and this was my first experience having any problem with my service and I was semi-concerned.

Thanks again!
Cheers,
Bruno
hey Bruno!

Not a problem... that's why I'm here... to help in any way I can....

I know it can be frustrating when you don't know what to expect and you are looking for help.... Even us E-care specialists have limits..

but if you are ever confused please dont hesitate to ask.... here in the fourms or replying to the email that is sent to you.

Kisses
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Old 03-25-2007, 10:11 PM   #114
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Wink

Quote:
Originally Posted by Brunosmad
Anyone ever feel like an E-Care representative just doesn't feel like working on the one day you decide to email them?

I sent a polite, short, but detailed message to ecare yesterday along with all the info they would need to access my account (name, email, address, phone #, etc) to make their lives easier. I was basically asking about plan details: I very recently (Thursday) signed up under the sero 500 plan, but my online account was showing Sprint Power Pack 450. This was the reply I received:



Isn't this something that the rep could have checked himself?

Sero is a employee accounts administered plan. Try calling employee accounts at 888-876-8381 for more information. They also have their own retentions dept.
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Old 03-26-2007, 08:18 PM   #115
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How long does it take E-care to reply back. I emailed them this morning at ecare3@cc.sprintpcs.com which I got out of this thread. And I'm wondering if they got it. I didn't get a confirmation message. Or would I be better off trying to email them through the website?
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Old 03-27-2007, 02:41 PM   #116
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? Can somebody give me an answer?
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Old 03-27-2007, 03:45 PM   #117
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I don't use ecare, however I think if you don't get a confirmation (using the standard EMAIL addy) within 24 hours, email them again.
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Old 03-27-2007, 04:13 PM   #118
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thanks wayne.
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Old 03-28-2007, 04:00 PM   #119
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hey can i ask what the dang corp # actually is? Thanks
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Old 03-28-2007, 04:45 PM   #120
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