[Dunpeal]

Originally Posted by grndslm

Look... I'm not about to respond to all of that.

It would be advisable..

Originally Posted by grndslm

All I was trying to get at is I would fire you for such actions if you were employed by me.

Well good thing I am not, cause I would certainly leave when I found out you allow customers to abuse your emplyees.

Originally Posted by grndslm

Other members have suggested their companies have such policies about talking about customers on blogs, forums, whatever. There's a reason for such policies.

There is no policy against quoting a John Doe. In fact it is my opinion which has nothing to do with Sprint, or Sprint's time. This is my sole thought. If you were my employer and you fired me for my thoughts based on a John Doe with freedom of speach and expression that was not on the Job and not on the company time,I asure you you would be up next for unemployed. Try looking into some case law before you think you know what you doing.

Originally Posted by grndslm

Knowing that you work for Sprint, have the sig that you have, and have started this thread that ya did... it only REINFORCES my ideas on the Sprint employee -vs- customer battle mentality.

I am happy to hear this then, cause next time you walk into a Sprint store an attitude adjustment will be inforced upon your self.

Originally Posted by grndslm

Again, this was a comment made by ANOTHER Sprint customer. You're not on our side, and that's very clear.

Like hell I'm not. I have my personal line that I pay like everyone else with no discounts, nadda. Thus makes me a Sprint customer just like you.

Originally Posted by grndslm

Because of people like yourself, it looks like I will never get this bad taste of Sprint reps outta my mouth.

Auto attitude adjusment in check, and is sucessfull.

Originally Posted by grndslm

Just let it be known I will b!tch slap any representative of any company, not just Sprint.

Common characteristic of a Neanderthal....Keep it going you are proving our point as you continue.

Originally Posted by grndslm

If you do your job wrong, look at me wrong, talk to me wrong... I will complain

I thought you were going to:

Originally Posted by grndslm

... b!tch slap ....

So which are you going to do, complain or the above ?

Originally Posted by grndslm

And I very well might report this post to Sprint HQ so they can implement some policies like other companies have implemented.

I dare you...

Originally Posted by grndslm

If this were just "Customers' Known Mantras", it wouldn't be such a big deal. But you're singling out the people who give you a frickin' paycheck and poking fun.

This reminds me of the slavery days when the master got upset he....:

Originally Posted by grndslm

... b!tch slap ....

....his slaves, but at the same time provided to them their needs. So because he provided for them he feels her can....:

Originally Posted by grndslm

... b!tch slap ....

...his slaves anytime he wants

Originally Posted by grndslm

Like it's only Sprint customers who want to haggle (and yes, I know what the word haggle means... just because two sentences are next to each other on a forum, doesn't mean they're actually related).

Then dont use examples of which are not applicable

Originally Posted by grndslm

You, sir... are BAD for business. Not just my opinion, but the opinion of a few other Sprint customers in this thread.

Thats not what 95% of all my Sprint customers think ? All my stores that I manage have no less than a 90% customer survey rating.

[GoldenBlaze]

Originally Posted by Fubar101

People like you, are the exact reason that the saying "The customer's is always right" is fading fast. Your one of those guys that treats store employee's like they are below you and you have some sense of power trip when you are buying something. Trying to act all proud that you are going to "b!tch slap" an employee, it's actually quite sad.

Saying that you are going to report a post to the HQ because you don't agree with someone is just funny. I guess you are trying to scare people from posting? I guess there you go on another power trip.

You are a bad reflection of a customer. I really feel sorry for any businesses that deal with you.

I totally agree. This entire argument is completely absurd and customers with that attitude will never get anywhere in life period. The world doesnt owe you a d*mn thing.

[grndslm]

If we wanna throw around examples... we've gotta be specific.

When I say I'd b!tch slap you... that's IF AND ONLY IF I were your employer. Since I'm not, I can only ring your employer's neck and hope that they ring your neck in return. Neck ringing is a very important part of business. And even if I were your employer, of course I wouldn't b!tch slap you. That's only an expression, like "ringing your neck" or "the customer is ALWAYS right". They only represent a metaphorical state of mind... and are not to be taken literally.

As for the policy on discussing rep-customer relations, conversations... I understand that this thread is not against Sprint policy YET. But it should be... which is why I will definitely be reporting this thread to your employer. Just because Sprint doesn't have a policy for you to answer the phone by the 4th ring doesn't mean you can let it ring off the hook. Likewise, just because Sprint doesn't have a policy to not be a jackarse... that doesn't mean you're free to be a jackarse.

If we're gonna go thru examples, let's be specific, tho. No point in saying something so general as "loyal customers always expect free phones". How loyal was s/he? What was his/her rate plan? What phone were they trying to get? Were they outside of contract... or how far away from their 22-mo mark were they? Yadda yadda...

If we're gonna talk about someone losing unlimited text messaging... again... how long were they a customer? How many times have they changed plans? Did any of the previous plans have text messaging built-in? What about the new plan? Did you go thru every bill since he's been with the company?

Details are important. Since you really can't get into details like these... I really don't understand the point of the thread. If you want to vent, why don't you talk to your co-workers? Do you really not get enough venting with them? I really find that hard to believe.

But yes... this thread is wrong, and Sprint HQ will definitely be implementing a new policy -- GUARANTEED.

[grndslm]

As for you and the haggling thing. You're just plan ignorant. Like I said, just because two sentences are next to each other on a forum doesn't mean they're related.

The customer is ALWAYS right, and that's something that Sprint can never figure out for some reason. That doesn't mean you have to give him whatever you want, but you have to put yourself in his/her shoes the entire time that s/he is there in front of you (or on the phone). Haggling is understandable in any business. I haggle with EVERY business, because *gasp* it works more often than not. And whenever somebody asks "what's the best phone?" or "what's the difference between these two phones?"... there's really nothing humorous about it. They're asking for your opinion, of course. Faulting them for that is faulting them for choosing Sprint over another carrier. I can see why customers have been leaving at the rate they've been leaving. It's not JUST the iPhone... it's that Sprint reps are actually thinking about this stuff, and this thread is proof of it. And the OP's sig isn't very customer-oriented either.

Clearly, you think because there's an "and" that it's related to the sentence before. It is only in the context of the paragraph, which is that "customers are always right" mentality. That sentence about a customer asking "which phone is best?" was for the rep who said s/he thought that was just the funniest thing ever. Perhaps you need to go check up how thoughts are formed into sentences AND paragraphs, etc.

If somebody says "ALL Sprint reps are a-holes", I'm not gonna nitpick about the generality. Generalities are typically correct if you throw a "MOST" in front of it. So whenever somebody makes that comment about Sprint reps, I already know what they're TRYING to say is "MOST all Sprint reps are a-holes." Same thing for "Which phone is best?" You already know what they're trying to ask... "Would you, dear Sprint rep, with your wise self and learned experience, please kindly inform me of YOUR thoughts on which phone is best?" Obviously, the former is just easier to get out.

[thecheet]

Ladies, ladies. You're all pretty.

[metallicpoet]

Originally Posted by thecheet

Ladies, ladies. You're all pretty.

They should post their pics. I'll be the judge of that.

[Next Steps]

Policies that Sprint has are meant to be universal. How long you've been with the company or how much you bill is has absolutely no bearing on what we can and cannot do for you. Yes, exceptions can be made, but not so much at the retail level.

We can give you options, but if you don't like any of the options presented to you, than thats not my problem. I just hate how customers think we have an entire different set of rules for customers who have been with Sprint for X years. I always hear "I am a very valuable customer!" and I wont disagree with that, but it changes absolutely nothing.

[grndslm]

Originally Posted by Next Steps

Policies that Sprint has are meant to be universal. How long you've been with the company or how much you bill is has absolutely no bearing on what we can and cannot do for you. Yes, exceptions can be made, but not so much at the retail level.

We can give you options, but if you don't like any of the options presented to you, than thats not my problem. I just hate how customers think we have an entire different set of rules for customers who have been with Sprint for X years. I always hear "I am a very valuable customer!" and I wont disagree with that, but it changes absolutely nothing.

And those are perfectly reasonable responses to "I'm a very valuable customer!"...

- "I won't disagree with that, but it changes absolutely nothing."
- "Contrary to what you may believe, we don't actually have an entirely different set of rules for customers who have been with Sprint for X amount of years or pay Y amount on their monthly bill."
- "How long you've been with us and how much your bill is has absolutely NO bearing on what we can and can't do for you.

GREAT examples!! You're obviously a pro.

I still think that it'd be more beneficial for Sprint reps to advertise the "in-store warranty swap for manufacturer's defects" policy a whole lot more than the "we can't do anything for you policy". I'd be telling EVERY customer who walked thru the door about that. Somebody asks me if they can cut them a deal...

Originally Posted by grndslm The Salesman

Actually, Sprint has changed a lot of things now. I swear on my mother's life, we don't cut deals for anybody but new customers. I'm sorry, but that's the only way we'll be able to stay in business. I'd be willing to bet on my mother's life again that you've already got a ton of great deals from us. Am I right or am I right? But what I *can* offer you is that any phone that you *do* purchase will be able to be swapped in a repair store if you have a manufacturer's defect ANY TIME IN THE NEXT YEAR! You'll have a replacement phone that very same day FOR FREE! ... no deductible! How's that sound? Just make sure you have a protective case for it, because if there's any serious scratches, we won't be able to consider that a manufacturer's defect, now will we? Now just sign here...

[Dan]

Closed. If you really wonder why, just read the posts and the tone of this thread.

I'm sick of closing threads though, and will just start giving out warnings for thread crapping to those who have to take over threads as their own