SprintUsers.com - View Single Post - Unbelievable..sprint cancelling my service!

Godmera · 07-06-2007, 10:16 PM

I'm a sprint rep at a retail store, it's bad enough that we get yelled at by customers when customer care screws up now will get yelled at for getting the customers account cancel. When we called up to help fix the customers problem(which the customer attemts to fix by calling customer care before hand and getting transfered many times) we get transfered another 5 times before someone fixes the problem. So then they'll say the customer conplained like 10 times and cancel there service and the customer will come back and be like what did you do to me.

There going to have to change it from "going postal" to "going sprintal"

07-06-2007, 10:16 PM	#1254
Godmera Walkie Talkie User Join Date: Oct 12, '05 Location: Medford NY Posts: 341 Phone: Touch Pro Thanks: 0 Thanked 0 Times in 0 Posts SU$: 1,558	Great another thing to get yelled at for. I'm a sprint rep at a retail store, it's bad enough that we get yelled at by customers when customer care screws up now will get yelled at for getting the customers account cancel. When we called up to help fix the customers problem(which the customer attemts to fix by calling customer care before hand and getting transfered many times) we get transfered another 5 times before someone fixes the problem. So then they'll say the customer conplained like 10 times and cancel there service and the customer will come back and be like what did you do to me. There going to have to change it from "going postal" to "going sprintal" Last edited by Godmera; 07-06-2007 at 10:19 PM.