http://www.sprintusers.com/forum/ en Sat, 21 Nov 2009 02:03:15 GMT vBulletin 60 http://img.sprintusers.com/images/forum/misc/rss.jpg http://www.sprintusers.com/forum/ http://www.sprintusers.com/forum/showthread.php?t=198828&goto=newpost Sat, 21 Nov 2009 01:55:25 GMT Been with Sprint in one form or another since they launched in my market back in 1998...back then I was working for a third party retailer, and sported a demo line, which I know doesnt really count. Current plan setup was done in 2001. So basically, from Sprint's perspective, I've got 7 years or so invested in this.

Over this time, I have had several minor issues here and there, all of which were resolved to, or above my satisfaction. However, Sprint has finally failed me. Here is my rant...

My family has two accounts, with two lines each. Up until this past February, they both had Fair&Flexible plans, with the additional $10/mo roaming option. Since February, both accounts have been sporting Everything Data Family plans at $129.99/mo each.

At the end of October, one of the lines was shut off without notice. We all assumed it was because we hit the spending limit again or something. When I got online to look up the account, I noticed the line wasnt even listed on the "My Account" page any more. A phone call to CS revealed the line was terminated, and they had no further information. An escalation revealed the same thing, the line was terminated, and they had no further information. To resolve the situation, I was instructed to visit my local Sprint Store.

***?

So I went to the local store. Eventually worked my way up to the store manager after three different sales reps. The manager says the account notes say the line is terminated, and he is not allowed to reactivate it, however he is willing to sell us a new Nextel line. *shrugs* He has us use the "red phone" to call Retentions to get information, as (as he puts it) "they know everything, and can fix anything, especially for a longtime customer". Retentions pulls up the account and informs me the line was terminated due to excessive roaming (***!?) and she has no further info, and transfers me to the Roaming Dept. The roaming dept tells me the line was targeted for termination back in Oct/Nov of last year, and it eventually worked its way through.

I asked why this line, why now? I find it funny that my line uses a similar amount of minutes as the one that was killed, and *even more* DATA, all WHILE ROAMING. Also, why wasnt anybody notified? Sprint claims a letter was sent out in January, and one in February stating the line would be terminated. I never got any. I would tend to think there would be a call, or text, or bill insert somewhere along the line before now. Hell, they text, call, AND leave a voicemail message when your bill is past due. Why not make sure the account owner knows whats up before they decide to drop their end of the contract? "Sorry sir" is the response.

The store manager gets on the line, and talks with the roaming dept rep, and doesnt get any more traction. We end the call. The manager tells me he will contact his district manager to try and resolve it. Give him a week to get an answer. A week goes by, he says no answer, but its been forwarded two levels above the district manager, and to give it another week. I get busy and let it ride for two weeks. Contact with the manager again results in a no answer, let me submit it again....give me another week. I told him if this isnt resolved, I want to have the contracts removed off of the other two lines so I can shop elsewhere. :frustrate

Since day one, my home has been outside Sprint's native coverage, according to the map. The service is there, if you leave the phone on a desk. Its low enough to switch back and forth between Sprint/roam endlessly, causing missed calls/late texts. Originally, they had no problems selling the lines to me, and was told there would be no problems as long as I put on the $10/mo off network option. We were told to force roam when we were home, and there would be no problems. Since the upgrades/plan changes in February, we were told the Off Network Option is depreciated and roaming is included now.

Back to the current time. As DSL became available in my area, I started looking into getting an Airave. My thought was to not only fix the late texts/missed call issues, but also to save Sprint some money with the family being in forced roam mode all of the time. I used that argument when pitching it to the retentions rep who was willing to send me one back in July, but there were none in stock at that time. He made notes to give me one free/nofee, and that I would be calling back next month when they are to arrive. August came, called back, got my Airave. Its been working flawlessly as long as the DSL stayed up.

So, lets catch up. The whole family (4 lines) has been forced roam while at home since 2002. The killed line was targeted in Oct/Nov 08, while we still had the $10/mo Off Network Option, which was supposed to cover everything. I have since, ON MY OWN (without any suggesting/prodding from Sprint), worked to resolve the roaming issue by getting an Airave. The roaming dept CONFIRMS that the overall roaming usage on ALL FOUR LINES has dropped by over 50% since the Airave installation in August 09. INCLUDING the one that was killed.

Based on the above, anybody with some common sense would see that the Airave has more or less fixed the imaginary excessive roaming problem. Why the hell can the line not be reactivated?
**
Here is where it really pisses me off. The store manager, who is nice, and understanding, is apparently impotent with regards to account issues such as this. I wish I wouldve known that before. I searched google and got the number for Executive Services. I figured this was big enough for me to try and escalate my problem. Based on all the good things I've heard, I would figure I would get a representative who would listen to my beef, and work with me towards an amicable solution.

I called, and spoke with Keisha (sp?). She was quick to answer, repeating the same crap that was tossed at me before, rather than listen to my gripes. I told her what the Roaming Dept told me about the Airave and the dramatic decrease in roaming minutes since. She said she would send the request to the Roaming Dept supervisor, as they are the only ones who can reactivate a killed line, and would call me tomorrow.

She called the next day at the time we had agreed upon, quickly telling me that the answer is No, because the Airave doesnt work. The line is killed, no deal. ***? She claims that my area is not supported, and the Airave doesnt matter, and that her sources are more qualified than my sources to say this. Then why did the retentions rep dig all through the coverage maps and tower locations for 20 minutes before he agreed I need one? Why was it even sent to me if I "dont qualify" for one? Even more fun, why does it work like its supposed to, if its not supposed to work? Why does the Roaming Dept confirm the roaming usage has dropped, if the Airave is not supported?

Talk about confusing.

I told her I am not happy, and I would like to have the contracts removed off of my other lines so I might begin looking elsewhere for service. Since its so easy to let me out of the contract and kill one of my lines, its obviously easy enough to do the rest the same. Either I get the line reactivated, or I take my long time account and walk. She replied she would submit a notice of dissatisfaction and would call back with a reply to that request. A call tonight says, to make it short, "That line is killed, no contract release, no deal".

Needless to say, I am finally to the point of being really pissed, and I never thought I would say it, but actually willing to jump ship. Sprint has always been the best, and I have had nothing but good words for them, even during the crappy CS times a few years back. Now they've even turned me sour. :td:

What do I want from this? I would like to have the line reactivated, or I want out of the contract for the other two lines (one of the three is already out of contract and could possibly be killed tomorrow if needbe). Either way, Sprint wins. If the line is reactivated, Sprint gets to keep my money I would take away from lowering the plan on the remaining line. If they let me out of my contract, they win by not having to "pay extra" for all the roaming I plan on doing now that I know how they are going to treat their long time customers. I've already unplugged the Airave. F'em.

Or, since I am a reasonable human being, Sprint should consolidate the two accounts into one, where I can drop the second $129/mo plan and just have the three remaining lines share minutes.

I dont think any of it is too much to ask. Thanks for letting me whine. ]]> RavenTBK http://www.sprintusers.com/forum/showthread.php?t=198828 http://www.sprintusers.com/forum/showthread.php?t=198827&goto=newpost Sat, 21 Nov 2009 01:44:37 GMT 0 min Used/Tested Networks:Sprint Condition:Brand New Location:AZ Shipping:Included via USPS Priority Payment:Paypal]]> Price:$165
Color:Green
Included: Power Cable, Battery
Life Timer: >0 min
Used/Tested Networks:Sprint
Condition:Brand New

Location:AZ
Shipping:Included via USPS Priority
Payment:Paypal

This is no ordinary phone. Designed with organic components and packaging, you can go "green" without sacrificing the advanced features you love - full QWERTY keyboard, instant access to social networking sites and personal and work email, Sprint One Click, 2.0 MP camera, Stereo Bluetooth® and more. Visit sprint.com/green to learn what makes Sprint a leader in environmental responsibility.

* Slide-out QWERTY keyboard
* Combined IM, MMS and SMS messaging
* 3G speeds where available
* Sprint® One Click
* Music capable
* Sprint TV®
* GPS Navigation enabled
* Web browsing capable
* Email capable
* Camera
* Bluetooth® Wireless
* Memory card slot
* Voice activated dialing


]]> Phones For Sale r0fl http://www.sprintusers.com/forum/showthread.php?t=198827 http://www.sprintusers.com/forum/showthread.php?t=198826&goto=newpost Sat, 21 Nov 2009 01:36:44 GMT Hey folks, first post on here. Here's my deal:

I had Sprint a few years ago. Left and just came back (this time I'm on my sisters family plan). I just made the switch, and I am currently using my old Treo 700P that I had with Sprint back in 2006.

At any rate, so this phone is out of contract given that I left Sprint after my 2 year committment was up, and upon adding it to my sisters current family plan I noticed in the bill that it's eligible for TEP.

My question is, is it correct that this phone, although no longer under 2 year contract can still be signed up for TEP? And also, would that mean that if something happens to this phone that Sprint would cover me for a new phone given that, again it's out of contract?

If anyone knows, I'd greatly appreciate your replies.

Thanks! ]]> Total Equipment Protection Bruin_Dynasty http://www.sprintusers.com/forum/showthread.php?t=198826 http://www.sprintusers.com/forum/showthread.php?t=198825&goto=newpost Sat, 21 Nov 2009 01:32:39 GMT First let me say I can use my own wallpapers or pictures as my Homescreen wallpaper but here is what I am running into. If I go to menu-waqllpaper-pictures, my pictures will come up, and I can choose one but it wants to resize it and if I try to resize it or even leave it as is on the homescreen it... First let me say I can use my own wallpapers or pictures as my Homescreen wallpaper but here is what I am running into. If I go to menu-waqllpaper-pictures, my pictures will come up, and I can choose one but it wants to resize it and if I try to resize it or even leave it as is on the homescreen it looks distorted some and not quite as uniformed as the wallpaper in the wallpaper folder, (which you don't have to resize) so is there anyway to put my wallpapers in the stock wallpaper folder to be able to use them as stock wallpaper? ]]> Moment Discussion bjbarr http://www.sprintusers.com/forum/showthread.php?t=198825 http://www.sprintusers.com/forum/showthread.php?t=198824&goto=newpost Sat, 21 Nov 2009 01:22:38 GMT Greetings!

I've been using Zipwhip for several months now to send/receive text messages to/from non-Sprint customers. It's a great app...until 2 days ago. I didn't change/add anything on my computer, and now Zipwhip won't work.

I used to be able to log in to MySprint, scroll down to the link 'More Text Options', click on it which takes me to the Digital Lounge. In the Digital Lounge I would click on 'Beta the online text messenger' and it would take me to Zipwhip.

Now, when I click on 'Beta the online text messenger', it just opens the same webpage, not Zipwhip.

I did both a Web Chat and phone call with Sprint Tech Support and neither was able to help fix my problem.

Any assistance is greatly appreciated!

Brent :confused: ]]> Vision, Power Vision, SMS, and VersaMail BrentA http://www.sprintusers.com/forum/showthread.php?t=198824 http://www.sprintusers.com/forum/showthread.php?t=198823&goto=newpost Sat, 21 Nov 2009 01:06:30 GMT Ok, so let me preface this by saying that I've been researching the Hero and Moment for months. I finally got a chance to play with them and the Pixi today at the Sprint store and while I'm not disappointed, I wasn't, well, completely blown away by them and here's why..

I've been leaning towards the Moment because of the physical keyboard, better processor, and vanilla Android. When I actually had the phone in my hands, I realize that it's even bulkier than the TP2. I hate bulky phones. I guess it looked slimmer in the videos. Also I thought its AMOLED screen would kick the Hero screen's ass, but the Hero's screen was actually a lot clearer and looked like it had higher resolution (can someone confirm this or is it just my eyes?) The Android OS is easy to use but it was a little frustrating the first 10 minutes or so (couldn't figure out how to close a program). However, the apps are what make it so attractive to me (I downloaded a Mario sounds app, Slacker Radio, and Cartman app within seconds and was able to use all of them immediately).

Since the Pixi was on display beside the Moment I decided to look at it too. (I already played with the Pre when it came out.) webOS is easy to use from the get go. I really think it's the most like the iPhone in terms of intuitiveness. I have to say it's more usable than Android. As for the phone itself, I found that I really I like the form factor although ideally the screen could be a little bigger like the Pre. I love web browsing on it. Because of the form factor I prefer it to the Pre (no moveable parts, thin and better keyboard - 2 pros). However the Pixi has a slower processor than the Pre and no wifi (2 big cons).

In the end, I realize I like the capabilities of the Android OS with all its apps (because I really think Android is the future of smartphones), the form factor (thinness and keyboard) of the Pixi, with the screen of the Pre. This would be my dream phone :lol: Unfortunately, I'm thinking of waiting AGAIN a few more months till something else comes out. Anyone know of any Android phones coming out in 2010? Also I'd love to hear thoughts on my assessments of the phones.. I could be wrong about some things but that is just what I found after playing with these phones for about an hour. Maybe I'm being too picky but that is what happens when you have been using WM phones and are sick and tired of them and just want something perfect :tu: ]]> Android (Google) Based Phones starsweet http://www.sprintusers.com/forum/showthread.php?t=198823 http://www.sprintusers.com/forum/showthread.php?t=198822&goto=newpost Sat, 21 Nov 2009 01:02:50 GMT Does your camera click when it tries to autofocus or take a picture? Not like regular camera's click to let you know you took the picture but a weird sounding click. ]]> Hero Discussion etiger13 http://www.sprintusers.com/forum/showthread.php?t=198822 http://www.sprintusers.com/forum/showthread.php?t=198821&goto=newpost Sat, 21 Nov 2009 00:47:37 GMT Do the Tours now being sold by Sprint have WiFi? I read in an interview linked to a post that a Sprint executive said they were available now. Anyone have any confirmation/clarification of this? Do the Tours now being sold by Sprint have WiFi? I read in an interview linked to a post that a Sprint executive said they were available now. Anyone have any confirmation/clarification of this? ]]> RIM BlackBerry Phones OceanBlue http://www.sprintusers.com/forum/showthread.php?t=198821 http://www.sprintusers.com/forum/showthread.php?t=198820&goto=newpost Sat, 21 Nov 2009 00:30:29 GMT I just upgraded to a Hero last month, and renewed my contract.

My wife's phone just died and I'm looking at getting her a nice phone. Her phone is eligible for the upgrade discount for being over 2 years old.

Considering I'm already under contract for 2 years and it's the 2d phone on my account that is being upgraded, what is the cheapest way to upgrade, and is there any negotiating to be done to avoid the upgrade charge, shipping fees (if that's better than buying from a Sprint Store), and other charges? Or is it better just to go to a B&M and eat the sales tax?

Thanks for your help! ]]> General Discussion aggielaw http://www.sprintusers.com/forum/showthread.php?t=198820 http://www.sprintusers.com/forum/showthread.php?t=198819&goto=newpost Sat, 21 Nov 2009 00:19:13 GMT Sprint Holiday Site (http://holiday.sprint.com/index.php) The site shows the Hero, Pre, Tour in the middle of the page. Smaller, below that to the right are the Reclaim, Rumor2, 2700, LX370, Pixi, Curve, Moment. Mouse over each phone for a bell tone. Holiday phone finder link but not much... Sprint Holiday Site

The site shows the Hero, Pre, Tour in the middle of the page.
Smaller, below that to the right are the Reclaim, Rumor2, 2700, LX370, Pixi, Curve, Moment.
Mouse over each phone for a bell tone.
Holiday phone finder link but not much else going on. ]]> General Discussion YPG http://www.sprintusers.com/forum/showthread.php?t=198819 http://www.sprintusers.com/forum/showthread.php?t=198818&goto=newpost Fri, 20 Nov 2009 23:20:49 GMT Hi I'm Tasha and i have been a sprint customer for 5 years now and im very disappointed. I ha have gone through over 20 phones in the past couple pf months and that isn't something i should have to go through. Everytime I talk to sprint they send me on the run around as if i have the time and patience for it. I have a Reclaim and have gone through 4 iin the last 3 weeks isn't that wierd. Im calling them now to see what else they have to tell me about my phone which they supposeably never have a problem with. We'll just have to see about that now wont we ]]> Meet and Greet Tasha_J http://www.sprintusers.com/forum/showthread.php?t=198818 http://www.sprintusers.com/forum/showthread.php?t=198817&goto=newpost Fri, 20 Nov 2009 23:17:15 GMT One of the most asked questions I get with regards to the CLEAR WiMAX service in Austin, Texas is "how far am I from a tower?" Well, now you can check this out for yourself. I have added an app on my site (check profile) that allows you to type in your address, and you will get the distance and bearing to the nearest live tower.

As of today, only Austin information is in there, but the plan is to add San Antonio too. As long as CLEAR sends the data, I will keep it updated. This app would work for any location in the US, so if I can ever wrangle other city info from CLEAR, I will add it too.

I've tested this with quite a few addresses in Austin, and it seems to have all the bugs worked out, but if you see something weird, let me know. Of course, since you only get distance and bearing, you probably won't notice anything wrong unless it tells you something like 516 degrees. ]]> Clear/WiMax Discussion jess101 http://www.sprintusers.com/forum/showthread.php?t=198817 http://www.sprintusers.com/forum/showthread.php?t=198816&goto=newpost Fri, 20 Nov 2009 23:00:45 GMT Hey everyone...

I just bought

http://www.bodyglove.com/store/produ...db3JlotLCO3XG1

for my touchpro 2 and it doesn't fit AT ALL. I think I might be installing it incorrectly (maybe) but it seems rather intuitive--just snap it onto the device. I can't get the case to firmly secure the phone. Like tossing the phone gently from one hand to the other dislodges it. It's very frustrating! Can anyone either please point me in the right direction in getting this thing on or a better way to replace it than having to ship it back and wait for a return? Thanks in advance. I'm going nuts! I avoided buying a case at the store so I could get something "better" but I'm really disappointed right now.. ]]> HTC Touch Pro2 Discussion Trickyfox http://www.sprintusers.com/forum/showthread.php?t=198816 http://www.sprintusers.com/forum/showthread.php?t=198815&goto=newpost Fri, 20 Nov 2009 22:39:12 GMT I used the Focus tool in the past with my Sprint Rant and it worked flawlessly. After a few months, I am off to making myself some more ringtones. But when I try to use the Focus tool I never get the next message. I even tried different audio formats. Am I missing something here? I used the Focus tool in the past with my Sprint Rant and it worked flawlessly. After a few months, I am off to making myself some more ringtones. But when I try to use the Focus tool I never get the next message. I even tried different audio formats.

Am I missing something here? ]]> Focus Tool aumelen http://www.sprintusers.com/forum/showthread.php?t=198815 http://www.sprintusers.com/forum/showthread.php?t=198814&goto=newpost Fri, 20 Nov 2009 22:31:33 GMT I am trying to change the size limit for incoming text messages. I frequently get large (wordy) text messages and the TP2 is spanning them across several individual text messages. The person sending the text is sending only one. There seems to be a character limit on the incoming text (SMS). ... I am trying to change the size limit for incoming text messages. I frequently get large (wordy) text messages and the TP2 is spanning them across several individual text messages. The person sending the text is sending only one.

There seems to be a character limit on the incoming text (SMS).

Is there a way to change this? I can easily change the email accounts, but cannot find the setting for SMS/MMS character limits.

Thanks! ]]> HTC Touch Pro2 Discussion HardwoodMN http://www.sprintusers.com/forum/showthread.php?t=198814